Over on a woodworking forum, someone came along and started bitching about Home Depot giving him some crap about the huge number of returns that he did without receipts, he even had to appeal to a district manager to get his store credit and he was mad and wanted everyone to know.
Well pal, why didn’t you have your receipts? It’s your responsibility to keep them if you’re going to do any returns, and he clearly bought things with the clear intention to return them, he’s the one who is failing here and doesn’t seem to care. So I pointed that out to him. Nicely. He came back at me. Not nicely. And here we go again.
The reality is, virtually all stores, at least big company stores, track returns without receipts very closely because a sizeable percentage of those returns represent inventory loss. It’s either people who are shoplifting small things so they can return it for cash or credit, or it is people who are buying items that were stolen by employees through Craigslist or other places, then bringing them back to the store for cash or credit. This is a loss prevention problem. It isn’t just Home Depot that does it, Target, for many years, had a policy that you can only return so many things per year without a receipt, then they won’t take any more back.
This guy really sounds like an idiot. He goes into Home Depot, buys a ton of stuff he knows he won’t need, he has no clue what size screws he needs? He buys a bunch of random sizes! No clue what size wood he needs? Buy a lot! Then he throws his receipts away, knowing he needs them for returns, then takes back a bunch of stuff without receipts and he wonders why he’s on Home Depot’s radar? Seriously?
It isn’t that hard to have the receipts that you need when you need them. Keep them. Have them e-mailed to you. Take pictures of them with your phone. There’s information that the store needs to process your return on those receipts. They don’t care how they get that information. You just have to be responsible for providing it and if you refuse to do so, then it’s your own damn fault when they balk.
Geez, I get really sick and tired of the entitled and irresponsible.